Frequently Asked Questions

Every part is physically inspected before listing. New means factory sealed. New - Open Box means unused with original packaging opened. Refurbished means tested, cleaned, and restored to working order. Pull means removed from a working enterprise system during decommission. With 14 years of supply chain experience, we grade conservatively.

If a part is not compatible or does not function as described, contact us with your order number and system details. We will review the listed grade and help with a replacement or return according to our returns policy.

Yes. Every listing is checked against the physical part before it goes live. Model numbers, manufacturer, and condition grade are taken from the unit in hand, not from a supplier spreadsheet.

Apply for a Business Account. Applications are typically reviewed within one business day. Once approved, your wholesale discount is applied automatically at checkout — no codes required.

No. Once your Business Account is approved, wholesale pricing applies to every order automatically, including single-unit purchases.

Orders are dispatched within 1 to 2 business days. Delivery time depends on the shipping method selected at checkout.

Yes. We ship internationally. Dispatch is typically 1 to 2 business days; transit time depends on destination and the shipping method selected at checkout.